Red Interpreting Service
We provide ASL interpreter dispatch onsite and remotely via Video Remote Interpreter (VRI).
Call us at +1 (315) 552-1212
Resources
Deaf Advocacy Resources
For Deaf advocacy and ADA compliance, we recommend the suite of tools and services produced by Deaf.app. Deaf.app is a Leshire Company.
ADA Compliance Solutions For The Deaf World So Your Team Can Focus On Providing Services
We are dedicated to assisting our partners to achieve ADA compliance. We provide resources, consultation and interpreter dispatch across all U.S. States and territories.
Red Interpreting Service is a Deaf World Company.
Headquartered in Syracuse, New York and founded by a CODA ASL Interpreter with more than 10 years of professional interpreting experience.
Learn more about what makes us a better fit for the Deaf community.
Interpreter Tracking System
Track Time & Distance
We are committed to transparency and a better standard of service. Our interpreters send their location and ETA 45 minutes before an assignment to a phone number or email you designate.
Accommodation Checklist
This interactive PDF is enabled with click through links.
Follow this checklist to ensure you are provided with your required accommodations under the ADA.
We recommend sharing this PDF with deaf clients, family and associates.
Reporting ADA Violations
This interactive PDF is enabled with click through links.
We recommend sharing this form with Deaf clients, family and associates as well as service management and staff who are refusing meaningful access to programs they offer to the public, relevant to ADA laws.
REPORTING ADA VIOLATIONS
US DEPT OF JUSTICE
CIVIL RIGHTS DIVISION
Phone: 888-848-5306
TTY: 202-514-0716
OPTION 1:
Click the online complaint link below:
OPTION 2:
Print and fill out [Complaint Form] From this Link:
Keep a copy for your records, mail all required forms to:
Postal Address:
Federal Coordination and Compliance Section – NWB
Civil Rights Division
U.S. Department of Justice
950 Pennsylvania Avenue, NW
Washington, D.C. 20530
THE JOINT COMMISSION
Phone: 630-792-5800
Fax: 630-792-5636
OFFICE OF QUALITY AND PATIENT SAFETY
When reporting a safety event to Joint Commission, you may submit anonymously.
Keep all evidence of claims.
Postal Address:
OFFICE OF QUALITY AND PATIENT SAFETY
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
FEDERAL COMMUNICATIONS COMMISSION
Phone: 888-225-5322
TTY: 888-835-5322
ASL VideoPhone:
844-432-2275
Fax: 630-792-5636
When reporting to FCC, keep all evidence for your records.
Postal Address:
Federal Communications Commission Consumer & Governmental Affairs Bureau Consumer Inquiries and Complaints Division
45 L Street, NE Washington, D.C. 20554
DEAF RESOURCES
THE AMERICANS WITH DISABILITIES ACT of 1990 | United States Congress | 42 US Code Chapter 126
Equal Opportunity for Individuals w Disabilities
The Congress finds that—physical or mental disabilities in no way diminish a person’s right to fully participate in all aspects of society, yet many people with physical or mental disabilities have been precluded from doing so because of discrimination; others who have a record of a disability or are regarded as having a disability also have been subjected to discrimination;
Historically, society has tended to isolate and segregate individuals with disabilities, and, despite some improvements, such forms of discrimination against individuals with disabilities continue to be a serious and pervasive social problem;
It is the purpose of this chapter—to provide a clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities;
To provide clear, strong, consistent, enforceable standards addressing discrimination against individuals with disabilities.
To ensure that the Federal Government plays a central role in enforcing the standards established in this chapter on behalf of individuals with disabilities; and
To invoke the sweep of congressional authority, including the power to enforce the fourteenth amendment and to regulate commerce, in order to address the major areas of discrimination faced day-to-day by people with disabilities.
Resources | National Association of the Deaf
The National Association of the Deaf (NAD) is the nation’s premier civil rights organization of, by and for deaf and hard of hearing individuals in the United States of America.
Established in 1880, the NAD was shaped by deaf leaders who believed in the right of the American deaf community to use sign language, to congregate on issues important to them, and to have its interests represented at the national level.
The advocacy scope of the NAD is broad, covering a lifetime and impacting future generations in the areas of early intervention, education, employment, health care, technology, telecommunications, youth leadership, and more – improving the lives of millions of deaf and hard of hearing Americans.
Videophone
Purple/ZVRS: 301-587-1788
Sorenson: 301-328-1443
Convo: 301-338-6380
TTY: 301-810-3182
Fax: 301-587-1791
Email: nad.info@nad.org
Mailing Address:
National Association of the Deaf
8630 Fenton Street, Suite 820
Silver Spring, MD 20910
How the ADA Applies to Businesses
As a business owner or operator, or someone thinking about opening a business, you may have wondered what you have to do to comply with the Americans with Disabilities Act (ADA). This course explains how the ADA applies to businesses in ten short lessons.
Putting these lessons into practice will allow you to comply with the ADA and welcome a whole new group of customers to purchase your goods, products, and services.
And you may find that making your business more accessible and welcoming to people with disabilities is not as difficult as you thought. This huge customer market can represent additional business and profit for your enterprise. The course will help you learn how to attract and successfully provide your services to this market.
To make this course easier to fit into your busy schedule, we divided it into individual lesson modules. Go though the lessons at your own pace, and as your time allows. As you progress through the course, you will find links to additional information, but you can also access a wealth of information by visiting the ADA Website at www.ada.gov.
ADA Information Line:
Voice: +1 800-514-0301
TTY: +1 800-514-0383
Telecommunications Relay Service – TRS | Information and Filing Complaints with FCC
Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls. TRS providers – generally telephone companies – are compensated for the costs of providing TRS from either a state or a federal fund. There is no cost to the TRS user.
Don’t hang up!
Some people hang up on TRS calls because they think the CA (Communications Assistant) is a telemarketer. If you hear, “Hello. This is _______ relay…” when you pick up the phone, please don’t hang up! You are about to talk, through a TRS provider, to a person/client who is deaf, hard-of-hearing, or has a speech disability.
Filing a Complaint:
You have multiple options for filing a complaint with the FCC:
File a complaint online at https://consumercomplaints.fcc.gov
By phone: 888-CALL-FCC (888-225-5322);
By videophone: 844-432-2275
By mail (please include your name, address, contact information and as much detail about your complaint as possible):
Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
45 L Street NE
Washington, DC 20554
Disability Rights Office | FCC
The Disability Rights Office addresses disability-related matters, including access to telecommunications services and equipment; hearing aid compatibility; access to advanced communications services and equipment; access to Internet browsers built into mobile phones; telecommunications relay services; the National Deaf-Blind Equipment Distribution Program; accessible video programming and video programming apparatus (access to televised emergency information, closed captioning on television and television programs on the Internet, audio description, and accessible user interfaces, text menus, and program guides).
The Disability Rights Office provides expert advice and assistance to other Commission bureaus and offices, consumers, industry and others on issues relevant to persons with disabilities. The Disability Rights Office initiates rulemaking where appropriate.
Phone (Voice): 202-418-2517
Videophone: 844-432-2275
Email: DRO@fcc.gov
Disability Rights Office | FCC
The Disability Rights Office addresses disability-related matters, including access to telecommunications services and equipment; hearing aid compatibility; access to advanced communications services and equipment; access to Internet browsers built into mobile phones; telecommunications relay services; the National Deaf-Blind Equipment Distribution Program; accessible video programming and video programming apparatus (access to televised emergency information, closed captioning on television and television programs on the Internet, audio description, and accessible user interfaces, text menus, and program guides).
The Disability Rights Office provides expert advice and assistance to other Commission bureaus and offices, consumers, industry and others on issues relevant to persons with disabilities. The Disability Rights Office initiates rulemaking where appropriate.
Phone (Voice): 202-418-2517
ASL Videophone: 844-432-2275 – [844-4-FCC-ASL]
Email: DRO@fcc.gov
Suicide Prevention Lifeline | Deaf, Hard of Hearing, Hearing Loss
The network of crisis centers offers many services for people who are deaf and hard of hearing, including veterans.
Call Relay Service or 711, Provide Phone Number:
Phone: 1-800-273-8255
If you are a Veteran or service member with hearing loss, or any person concerned about someone who is, there are several ways to contact the Veterans Crisis Line:
Veteran Crisis Line
Text: 838255
Phone: 1-800-273-8255
Crisis Text Line | Accessible Crisis Text Line
Text HOME to 741741 from anywhere in the United States, anytime. Crisis Text Line is here for any crisis. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool moment.
UK: 85258 | Ireland: 50808 | Or connect with Facebook